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Order Processing Times

Orders are processed and dispatched within 5 working days. Order processing times are calculated from when your order is placed to when your package leaves us with the Post Office, processing times do not include the time it takes for An Post to get your package to you. Please bear this in mind if your order is required by a specific date.


Order times vary depending on order size, personalisation and products ordered. Large orders or orders with numerous material types may take longer to process than single item/material orders.


Standard Post: Up to 5 working days for delivery after dispatch.

Tracked Post: 2-3 working days for delivery after dispatch.


Please note that we cannot follow up on packages or orders until the above posting time frame has elapsed.

Order Add-Ons

In order to keep overall ordering times as low as possible, we are unable to process add-ons to orders after they have been placed.

Delivery Rates

ROI/Northern Ireland flat rate of €6 per order.

Free delivery on orders over €80.

Reduced standard postage rate may be available for certain product categories such as personalised cake toppers.

 

For delivery outside of Ireland, please contact us for a delivery quotation.

Returns Policy

As our products are made to order, we do not offer refunds once a product has been made. Should you wish to cancel an order, please let us know

as soon as possible to arrange a refund. Please note that orders cannot be cancelled once work has commenced.

 

While our products are packaged carefully in order for them to arrive with you in the same condition that they were sent in, we cannot guarantee how goods will be handled once they leave our possession. Should your order arrive with you in less than perfect condition, please contact us via email at info@craftycuts.ie as soon as possible with a picture of the damaged item in order for us to send a replacement product.