Order Lead Times
Update 29/11/2023:
Our current lead time from order placement to dispatch: 8-10 working days.
Please allow additional 2-3 working days for delivery following dispatch.
Update 20/11/2023:
Due to the busy period, our current lead time from order placement to order dispatch: 7-9 working days.
Please allow additional 2-3 working days for delivery following dispatch.
Please note all of our products are cut to order and unfortunately orders cannot be moved ahead of others in the order queue.
Order Add-Ons
In order to keep overall ordering times as low as possible, we are unable to process add-ons to orders after they have been placed.
Delivery Rates
Delivery to Republic of Ireland & Northern Ireland
Flat rate of €8 per order
Free delivery on orders over €120
Delivery outside of Ireland
Delivery Terms
We offer a flat rate delivery within Ireland for €8 up to 35kg. Courier delivery is facilitated through An Post.
Whilst we make every effort to ensure that your products reach you in the same condition that they leave us in, package handling is out of our control once an order leaves our possession. Therefore, in the unlikely event that products are damaged during transit, please send us a photograph showing any damages to products within 2 days of delivery and we will send you a replacement product as soon as possible. Please note that claims of damages will not be accepted after this timeframe.
Returns
Due to our products being made to order, we do not offer a return/refund facility. If you change your mind about a product ordered, please contact us the same day at info@craftycuts.ie and we will do our best to facilitate your request, however orders cannot be amended once they have entered the processing stage.
